Most Asked Questions
1. Will an invoice be sent with my baby gift?
No, definitely not. We will never include any pricing information or receipts with our baby gifts. All tax invoice information and purchase confirmation are sent to the email address of the purchaser.
2. Can I order multiple gifts for delivery to one address?
If you would like to purchase multiple gifts to multiple addresses, or a single address, please contact us and we will happily investigate discounted shipping options for you.
3. What happens if my gift is damaged or stolen?
Please contact us as soon as you become aware of the problem and we will dispatch a new gift for you as soon as possible.
4. Do you offer international delivery?
Unfortunately, due to the high costs of international shipping, we only offer international delivery by special request at this time. Please contact us for a quote. Please note - you can still place your order from overseas for delivery within Australia.
5. What happens if no one is home at the time of delivery?
Due to the nature of the gifting business, and assuming in the majority of instances the recipient is not expecting the gift and may not be home, all of our gifts are labeled ‘Authority to Leave’. This means that if the recipient is not home at the time of delivery and the courier/Australia Post deems the location adequately secure, the parcel will be left at the delivery location without a signature as proof of delivery. In the unlikely instance that there is no safe place to leave the parcel, a calling card will be left advising the recipient of the attempted delivery.
6. Can I request a 'proof of delivery'?
Yes, as standard practice we will always endeavor to obtain a signature from the receiver. However, if the recipient isn’t home at the time of delivery and the gift is 'left safe' according to instructions, a signature cannot be recorded.
7. What happens if the recipient has been discharged when the gift is delivered?
If your recipient is not at the hospital when the baby gift is delivered, our courier will charge us a re-delivery fee of $20 to deliver to a new address. This additional charge will be on-charged to the customer and there will be a 24-48hr re-direction time-frame.
8. Do you deliver on weekends?
All of our gifts are delivered during business hours, Monday to Friday. We are unable to offer weekend deliveries at this time. Under special circumstances, we can arrange a Saturday delivery for Sydney to Sydney deliveries only. Please contact us for more information.
9. Can I select a specific day for delivery?
We dispatch our gifts Mon, Wed, Fri provided orders are received by 11 am (Sydney time) on either of those days. If you do not want your gift delivered on a next-day service, and to be held back to a specific date, please contact us directly and we can happily accommodate your request.
10. Can I pick a time for delivery?
Unfortunately not at this time. Our gifts are delivered any time between 8am to 5pm on business days.
11. What happens if I supply incorrect delivery details?
Please contact us as soon as you become aware of the mistake. If the gift is still in transit we may be able to re-direct it without extra charge. If the gift has already been delivered to an incorrect address, a re-delivery fee of $20 will be charged to deliver it to the correct location.
12. Do you deliver anywhere in Australia?
There has never been a delivery we have been unable to accommodate! Yes, Friday’s Child Baby gifts can be delivered right across Australia.
13. Am I able to create my own gift hamper?
In some cases, we are able to customise a gift hamper as per your request, please contact us with your specific requirements and we will try and accommodate these.
14. Can I collect my gift?
No, unfortunately at this time we only offer delivery via courier.
